Question 1

How do I transfer my release from a different distributor to Spaceward?

Accepted Answer

Switching a current release from another distributor to Spaceward is a fairly straightforward process. It's vital to note, however, if your release has existing song data you wish to retain and transfer across, there are a few crucial steps to follow in order to properly link the tracks during the transfer process.   IMPORTANT CONSIDERATIONS!   Any change to your artist name, whether it is done before or after you release on Spaceward, might interfere with your releases. Click here to learn more about the risks of changing your artist name. Track linking is not 100% guaranteed as each distributor's release process can differ, but by ensuring accurate matching of all your data during the transfer process, you can optimize your chances of success. We cannot guarantee play data will be transferred during a distributor change over. This is completely up to the stores and how they prefer to manage linking play data to assets. During a major distribution changeover, songs can/may remain on stores as duplicates for up to 2 weeks. Your previous distributor may receive funds for plays up to 24 months post changeover - so we encourage you to keep your accounts with your previous distributors open to ensure you collect all applicable royalties!   THE TRANSFERRAL PROCESS: Upload your release to Songtradr and complete the distribution process.     REMEMBER! Your Spaceward release must reflect the exact same details as the release with your previous distributor for the best chance to retain your song data.   To do so, the following must match exactly: Track Audio (duration, format) Product type i.e. single, EP, album Song or album title Version Title Artists UPC (Universal Product Code) for the single, EP or album ISRC (International Standard Recording Code) for individual tracks All other metadata   2. If you wish to release by a specific date, deliver at least 16 days in advance of the set live date.   3.  Wait until both releases are live and check if they have linked by comparing play counts before requesting your previous distributor remove your previous release.   Note: IT IS RECOMMENDED you do not remove your release from your previous distributor until the release from Spaceward is live and has linked with the previous release. Alternatively, if you wish to remove the old content at the same time the new content goes live, please make sure the old content has an end date which matches the live date of the new content, or a takedown to take effect the same day as the new content goes live.   4.  If the previous and new releases do not appear to have linked, you can try contacting the relevant distributor's artist support. Make sure you include all information as clearly as possible. Support response can vary but while you wait, keep checking your page to see if there has been any change and if the releases have subsequently linked.   If sufficient time has passed and you have made no progress, as long as your previous release is still live, you can contact Songtradr to request we take down the new release and retry the process on your behalf.   For Spotify Artist Support, click here   DISTRIBUTING A RELEASE WITH SPACEWARD THAT HAS BEEN AMENDED FROM THE PREVIOUS RELEASE: You will need a new UPC if the track listing has changed i.e. you have added or removed any tracks You will need a new ISRC for any individual track that has changed i.e. you have made a new recording or remix Note: Leave the field blank and a new UPC or ISRC will automatically be generated for you for free.

Question 2

Can I insert an image, video, or gif in my FAQ?

Accepted Answer

Yes. To add media follow these steps:  1. Enter the app’s Settings 2. Click on the “Manage FAQs” button 3. Select the question you would like to add media to 4. When editing your answer click on the camera, video, or GIF icon 5. Add media from your library.

Question 3

How do I add a new question & answer?

Accepted Answer

To add a new FAQ follow these steps:  1. Click “Manage FAQs” button 2. From your site’s dashboard you can add, edit and manage all your questions and answers 3. Each question and answer should be added to a category 4. Save and publish.

Question 4

How do I edit or remove the “FAQ” title?

Accepted Answer

You can edit the title from the Settings tab in the app.  If you don’t want to display the title, simply disable the Title under “Info to Display”.

Question 5

What is an FAQ section?

Accepted Answer

An FAQ section can be used to quickly answer common questions about you or your business, such as “Where do you ship to?”, “What are your opening hours?” or “How can I book a service?” It’s a great way to help people navigate your site and can even boost your site’s SEO.

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